Open Positions

Job Title: Chief Operating Officer
Reports to: Chief Executive Officer
Education: Master’s degree in Business, Accounting, Finance, Healthcare Management, or a related field.
Experience: Executive-Level Employee
Salary Range: $100,000 – $110,000
Position: Exempt, full time
Schedule: Full-time position with a hybrid work schedule. Must be available for in-office shifts 2-3 times per week. Occasional evening and weekend commitments, as well as frequent inter-island travel. 
Location: Oahu, Hawaii

The Chief Operating Officer (COO) oversees the human resources, financial management, program implementation, and the day-to-day program management of the organization. Responsibilities include: 

Performance Standards and Leadership:

• Serve as the internal leader of the organization as well as the thought partner and backup to the Chief Executive Officer.
• Collaborates with the CEO and executive team to establish and monitor the organization’s strategic plan, ensuring alignment with key performance indicators across all departments and functions.
• Develop and implement policies, procedures, and streamlined systems to enhance operational efficiency, compliance with regulatory standards, and data-informed decision-making. Examples include optimizing client scheduling processes, establishing fund development planning and reporting protocols, enhancing financial oversight and reporting mechanisms, fostering employee engagement initiatives, and refining purchasing and travel procedures for employees.
• Oversees performance improvement initiatives by utilizing data analysis to make informed recommendations for program expansion and enhancement. Ensures alignment of initiatives with organizational goals and priorities.
• Serves as the lead to vet any new program ideas from team members, ensuring alignment with the organization’s mission, vision, strategic plan, and agency budget through quarterly mini-planning sessions.

Human Resources:

• Lead human resources functions, including recruitment, training, performance management, and employee relations in collaboration with contracted payroll provider, Altres. 
• Provide leadership and mentorship to all direct staff members, fostering a culture of accountability, innovation, and continuous improvement.
• Promote diversity, equity, and inclusion within the organization.
• Develop and implement policies and programs to support employee engagement, development, and retention.
• Support the professional development and growth of staff members by overseeing and facilitating team meetings, organizing annual retreats, and designing and implementing individualized professional development plans for each staff member.

Financial & Reporting Oversight: 

• Develop and manage the organization’s budget, ensuring alignment with strategic priorities and financial sustainability.
• Develop and implement a comprehensive strategic fund development plan encompassing grants, fee-for-services, medical billing, donations, and innovative fundraising initiatives.
• With support from the Manager of Community Outreach to develop and implement a comprehensive marketing and outreach plan. 
• Collaborate with external contractors to implement an advanced accounting system that grants the organization rapid access to financial information and facilitates strategic budgeting processes.
• Collaborate with external contractors to oversee the project management of proposal preparation, grant writing, and pitches to health plans. 
• With support from the Manager of Compliance, maintains a schedule of all grant/contract report due dates and ensures reports are comprehensive, accurate, and submitted on time.
• Provides timely and accurate financial and programmatic reports for the Board of Directors, agency staff, and key stakeholders. 

Operations:

• Oversee facilities, mobile clinics, and security management
• Oversee IT and technology
• Oversee risk and legal/compliance, including proactive risk management, and all contracting
• Ensures adherence to standard operating procedures across all program locations.

Other duties as assigned by the Chief Executive Officer.

Qualifications:

• Master’s degree in Business, Accounting, Finance, Healthcare Management, or a related field.
• At least ten years of experience in leadership and management roles, demonstrating a proven track record of success in operational management, strategic planning, and organizational development. Prior experience as a director or vice president in a healthcare agency or nonprofit is highly preferred.
• A deep understanding of business operations and processes, including budgeting, resource allocation, and performance management.
• Must be a systems-thinker with the ability to identify challenges, analyze complex situations, and develop innovative solutions. 
• In-depth knowledge of regulatory requirements governing health services, including but not limited to Medicaid, Medicare, and HIPAA.
• Strong understanding of billing processes and procedures, preferably in a healthcare or social services setting.
• Excellent analytical skills with the ability to interpret complex regulatory guidance and data.
• Effective communication and interpersonal skills, with the ability to collaborate across departments and interact with diverse stakeholders.
• Detail-oriented with a commitment to accuracy and integrity in all aspects of work.
• Ability to adapt or modify processes in response to changing circumstances. 
• Working knowledge of MS Excel, Word, Outlook, PowerPoint, Office 365, and MS Project in a PC environment
• Proficient with data entry and knowledge of database maintenance (Apricot, Klara, etc.)
• Maintain valid Driver License and State-mandated Auto Insurance.  
• Must be willing to travel, as needed. 

Interested candidates should submit a resume and cover letter to newsletter@hmhb-hawaii.org with the subject line “Chief Operating Officer”